Name: Optimum Cleaning Services Diamond Certified Video Profile
Uploaded: 2015-12-15T22:51:12Z
Duration: 2 min 7 s
Channel: Diamond Certified Resource

Question 1

How often will you clean my house?

Accepted Answer

It depends on several factors, including how many people live in your house, how many pets you have, how much usage your home gets and so forth. Once we determine your specific needs, we can set up a schedule that works for you.

Question 2

How many people will be cleaning my home?

Accepted Answer

In almost every case, we’ll send a team of two people to clean your home. If it’s a bigger job, we may send more people because it can take longer.

Question 3

Will the same team clean my home every time?

Accepted Answer

We try to have the same team clean your home every time. We can’t guarantee it, but we do our best.

Question 4

Do I need to be home when you come to clean?

Accepted Answer

No. The majority of our customers aren’t home when we come to clean—they give us a key so we can get in and out on our own.

Question 5

Do I have to sign a contract?

Accepted Answer

No, you can call when you need us or set up a schedule at your convenience.

Question 6

What should I do with my pets while you’re cleaning my home?

Accepted Answer

We cover that during our interview process. We’ll work with you to deal with your pets in a way that makes everyone comfortable.

Question 7

Is it proper to tip the cleaning staff?

Accepted Answer

That’s completely up to you. Some of our clients tip their cleaners every time, and some only give tips during the holiday season. Since many of our customers request the same cleaners for each visit, they get to know and trust those cleaners and want to tip them.

Question 8

Can you do my laundry?

Accepted Answer

We can change your sheets, but we generally don’t operate any machines in the homes we clean.

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