Question 1

How quickly can you get my car in and out of your shop?

Accepted Answer

It depends on your insurance claim. Some insurance companies take days to even send an adjuster to look at the vehicle. We’ll discuss your options based on your situation and let you know an estimated timeline for how long it will take to complete your repairs.

Question 2

Will my car look the same as it did before the accident?

Accepted Answer

If we’re able to use factory parts (which we’ll push your insurance company to pay for), your car will look the way it did before the accident. The unibody industry has made it so we can bring cars back to factory specifications by pulling off panels and replacing them with brand-new panels.

Question 3

Will you be able to match my car’s paint?

Accepted Answer

With the paint and processes we use, paint isn’t matched new edge to old edge. We blend the new paint into the adjacent panel and clear coat all of it. All colors have slight differences, but with the way we blend the color and clear coat over it, you won’t be able to see the blend or tell the difference between the panels.

Question 4

Do you have to take apart my car to repaint it?

Accepted Answer

Yes. If we just tape off the area that isn’t being painted, that’s the first place you’ll see paint peeling. Once we remove the glass and moldings, we can paint the panel and then put it all back together.

Question 5

Can I arrange for rental cars or towing through your shop?

Accepted Answer

Yes, we can arrange for both. We can also offer you a short ride or drive you to the train station. Either way, we’ll help you get where you need to go.

Question 6

Will my insurance company pay for the repairs?

Accepted Answer

Depending on your policy, you may have a hard time getting your insurance company to pay for the best possible repairs. For example, they may not want to pay for factory parts. Sometimes we have to argue with adjusters to get our customers better parts, but we’re happy to do it.

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