Question 1

Are your prices competitive?

Accepted Answer

Yes. Although we may not be the least expensive, we provide our customers with superior service. There’s no one in the industry better-educated than we are, and in turn, we take the time to thoroughly educate our customers and walk them through every aspect of their system. And while it’s necessary for the semi-annual and annual inspections of fire alarms to be conducted by a licensed technician, we’ll often train one of our customer’s people to do quarterly inspections. Then they just have to call us and let us know that it’s been done.

Question 2

What’s the timeline between a potential customer’s initial phone call and the installation of a system?

Accepted Answer

It all depends on the job. Taking into account the customer’s schedule and ours, we try to make an appointment within a week or two. At that time, we’ll do a walkthrough so we can see the property and talk to them about what they need and want. Our proposal goes out the following week. In the case of city and state businesses, we have to do bids—and they have their own established timelines.

Question 3

Do you offer any product warranties or guarantees?

Accepted Answer

Yes. The manufacturers’ warranties always apply, and we also guarantee our workmanship for one year.

Question 4

Are you licensed, insured and bonded?

Accepted Answer

Absolutely. We’re always happy to provide documentation when requested.

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