Question 1

How often should my heating and air conditioning system be serviced?

Accepted Answer

Each unit should be serviced once a year, like regular maintenance on your car or going to a doctor for a checkup. This involves more than simply changing out a filter. Your furnace and air conditioners contain some of the most volatile components in your house, and improper maintenance can lead to serious problems. Our technicians look for safety hazards and make sure the system is operating efficiently, so you’re not wasting money on utility bills.

Question 2

What’s the Service Champions Club?

Accepted Answer

It’s a maintenance plan for our customers. Club members can get night service, guaranteed appointments within 24 or 48 hours, discounts on repair services and hardware, extended warranties, and no-charge, semiannual service calls. Membership levels start at $11.95 per month.

Question 3

Does Service Champions maintain a clean workplace?

Accepted Answer

Absolutely. We treat your home as if it were our own. Our technicians will show up at your door with a professional appearance. We use floor protectors and clean up afterward. We’ll leave your home cleaner than it was when we arrived.

Question 4

What’s Green Safety Ductwork?

Accepted Answer

It’s a duct product we use that’s made from environmentally friendly materials and is 100 percent formaldehyde free. It’s insulated, so it reduces utility bills by as much as 30 percent, and it decreases the potential for mold growth in the ductwork.

Question 5

Do you use any kind of air cleansers?

Accepted Answer

Yes, we focus on indoor air quality. We can install a variety of products to reduce the bacteria, mold, mildew, and particulates in your ventilation system, making the air quality in your home much better. These include UV lamps, electronic air cleansers, and HEPA filters that are installed on the individual air conditioning units and your furnace to clean the air before it even enters the ducts.

Question 6

What kind of guarantees do you provide on your work?

Accepted Answer

We provide a number of guarantees. If the work isn’t done to your complete satisfaction, we’ll fix it.Comfort guarantee. If you don’t experience your desired level of comfort on any system we’ve installed and maintained, we’ll make any necessary modifications or repairs for up to five years.'No lemons' guarantee. If a compressor or heat exchanger on a system we’ve installed fails during the first five or 10 years of ownership, we’ll replace the entire unit, not just the bad component.Installation workmanship guarantee. If the installation work isn’t done to your satisfaction—and that includes not only technical work but whether our technicians are polite, courteous and clean up after themselves—we’ll refund the amount of the purchase price you feel to be fair.24-hour fix-it or hotel guarantee. In the unlikely event a system we’ve installed fails, we’ll fix it within 24 hours or put you up in a hotel.Low-price guarantee. If you find a comparable installation deal for less money, we’ll match it and pay you $50. All we ask is that it’s a published price for a system and service that’s equivalent to what we’re offering.On-time guarantee. If we miss the time for a service call, you don’t pay. And if we miss the time for an installation appointment, you receive a $250 discount.

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