Question 1

How can I learn more about your services?

Accepted Answer

You can visit our website, www.911remediation.com, for general information about our remediation work. You can also call us and talk to one of our customer service staff members—they’re carefully trained and have a lot of industry knowledge, so they can answer almost any question you have. If your question is complicated, one of our project managers can talk to you about your specific needs.<BR>

Question 2

Do you work on jobs of all sizes?

Accepted Answer

Yes, we do everything from small, $100 jobs to large projects that can cost up to $250,000. We’re ready for anything, and we adhere to the same high standards of quality on every job, regardless of its size.<BR>

Question 3

How do I proceed if I have water damage and need my insurance to cover the remediation services?

Accepted Answer

The first thing you should do is contact us, and your second call should be to your insurance company to file a claim. This is the only time you’ll be in contact with your insurance company. After that, we’ll take over all communications so you have one less thing to worry about after experiencing a loss.<BR>

Question 4

Is it important to deal with water damage right away?

Accepted Answer

Water leaks, flooding and other water damage situations are usually pretty urgent—if you wait too long, a secondary damage will occur: mold growth. That’s why it’s important to reach out to a remediation company as soon as water damage occurs so dry-out and cleanup can begin immediately. If we’re dealing with sewage water, we’ll also sanitize the affected area. Our customer service staff can help you decide the best course of action to take.<BR>

Question 5

Can I remove mold myself?

Accepted Answer

No. Mold is hazardous and can cause severe respiratory problems. It’s very important that you call a certified mold remediation company if you suspect your home or business has materials that contain mold. Any attempt to remove mold or disturb mold-containing materials can be hazardous to your health and the health of others who come into contact with the materials or the dust particles they leave behind.

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