Question 1

Can you customize your cleaning services to meet my specific needs?

Accepted Answer

Yes. For example, if you want specific items cleaned but other items left alone, or if you want things cleaned a certain way, we’ll adhere to your wishes. As long as you’re specific about how you want your belongings cleaned or moved, we’ll follow your directions.<BR>

Question 2

How do you remember your customers’ special requests?

Accepted Answer

We make a profile for each customer that includes all of their requests, and we use that information every time we come to their homes so we can make sure we’re doing everything right. Any time you want to make adjustments to your cleaning profile, we’ll sit down with you and go over everything to make sure all your requests are included.<BR>

Question 3

Will I always have the same cleaning team at my home?

Accepted Answer

Yes. We believe in sending the same team whenever possible. Sometimes we have to make changes if our staff changes or someone is out sick or on vacation, but the team leader and majority of the cleaning professionals always stay the same.<BR>

Question 4

What if I need to make a change or contact my cleaning team leader?

Accepted Answer

We’re available by phone 24/7, so you can contact us any time to change your schedule or ask questions. Most of our customers develop relationships with their team leaders, so they feel comfortable calling or texting them about their jobs. Sometimes they even call because they’re out of town and forgot to turn off the heat or lights, and we’re happy to help them with things like that.<BR>

Question 5

Do I have to worry about theft or broken items?

Accepted Answer

No, our employees are honest and trustworthy, and we’ve never had a problem with theft. We’re very careful when we’re cleaning, but if an accident does occur, our employees are trained to report any damage. The company covers these types of damages, so they’re free to be honest about what happened.

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