Question 1

Do you use aftermarket parts?

Accepted Answer

No, we only use original parts. If I do put an aftermarket part on a car, I won’t do the repair. Another thing people ask is, ‘If I bring in my own parts, can you fix my car?’ That’s like going to a restaurant and asking them to cook the eggs and bacon you brought. It doesn’t work that way.

Question 2

Do you service American cars, too?

Accepted Answer

Occasionally we’ll work on American cars. You can find a full list of brands we service on our website.

Question 3

What if I need to drop off my car when you’re closed?

Accepted Answer

There’s a drop box on our door with envelopes and forms for your personal information (name, address, phone number, year/make of vehicle) and requested service. Put the completed form and your keys in the envelope and slip it into our mail slot. We’ll call you the next day when we’ve looked over your car.

Question 4

How do I get back home when I drop off my car?

Accepted Answer

There are many options. A BART station is about 10 minutes’ walking distance away, or someone from the shop can drive you there if they’re available. Also, if someone’s available and you live nearby, we can give you a ride home. Or we’re happy to call you a cab or rent-a-car service.

Question 5

Will you refer me to places that don’t perform your line of auto work (towing, stereo installation, body shops)?

Accepted Answer

Of course. We work with many automotive shops in the Bay Area. We have a large selection of towing companies that we recommend, and we also have contact information for stereo system shops, body shops, window tinters, dent repairers, warranty shops, upholstery shops and more.

Question 6

Do I have to make an appointment, or can I just stop in?

Accepted Answer

It’s better for us if you make an appointment. We’re normally very flexible and can work with your schedule, but dropping by sometimes backlogs us and sets the mechanics’ work further back. If you don’t need your car back anytime soon, however, you’re more than welcome to bring it by without an appointment.

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