Question 1

How much will a hauling service cost?

Accepted Answer

It depends on the job, but in every case we quote a price with no hidden costs.

Question 2

Do your crews speak English?

Accepted Answer

Yes, our crews are English-speaking and easy to communicate with.

Question 3

Is your company insured?

Accepted Answer

Absolutely. We carry all the required insurance, including workers’ compensation. We’re also fully licensed and bonded.

Question 4

Do you recycle materials for your customers?

Accepted Answer

Yes. We’re permitted to recycle through the Contra Costa Solid Waste Authority, which mandates audits to verify the specific kinds of materials we take for recycling. We own and operate two recycling centers—materials are separated and sorted, and usable items are donated to local shelters and nonprofits. Please visit our website at www.haulingpros.com to see a list of items we do and don’t take.

Question 5

Do you take paint?

Accepted Answer

No, but we can tell you where to take it. Paint and other chemicals require a special hazardous material license to transport.

Question 6

Do you take electronics?

Accepted Answer

Yes. Since 2002, we’ve operated our own mini recycling facility in an effort to divert more materials from landfills. We’ve recently seen a large increase in discarded electronic waste, and in response, we’ve found some great pipelines for responsible recycling. We now have two facilities open to the public. We accept all electronic waste and scrap metal free of charge—and most major household appliances for a small fee—at either of our locations. We also host electronic waste collection events around the Bay Area.

Question 7

How long will it take to get serviced?

Accepted Answer

With most jobs, an estimate can be scheduled either the same day or the next day. Generally, if someone calls us in the morning, we can get to them the same day.

Question 8

Do you do construction cleanup?

Accepted Answer

Yes. We offer a few options to contractors and self-builders. Before you start your project, please call us for a free consultation on managing your waste stream. We’ll discuss a source separation plan for recycling, frequency of pickups and other services.

Question 9

How do your rates compare to other hauling companies?

Accepted Answer

If you compare our rates to those of our major competitors, you’ll see you’ll get more volume out of us in terms of how much material we’ll take. Our trucks are bigger, and our prices can be as much as 35 percent lower than some of our competitors. We don’t try to be the lowest, but we’re a licensed, bonded and insured company with all the right certifications.

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