Question 1

Do your products ever go on sale?

Accepted Answer

We don’t really do sales—we view them as marketing gimmicks. A lot of flooring showrooms artificially inflate their prices just so they can lower them to have sales. In contrast, our products are reasonably priced to begin with.

Question 2

What’s the difference between solid hardwood and engineered hardwood?

Accepted Answer

Solid hardwood is a natural wood plank; engineered hardwood is a veneer of natural wood on top of a multilayered substrate. Engineered products offer several practical advantages—unlike solid hardwood, they can be installed anywhere and they don’t expand or contract with changes in temperature or humidity. They’re also less expensive than solid hardwood products.

Question 3

What’s the best carpet for my home?

Accepted Answer

A lot of people focus on the look of their carpet, but it’s also important to factor in things like lifestyle and budget. Carpet is categorized by the type of fiber it’s made from, such as polyester, nylon, SmartStrand or wool. All of these fibers have different characteristics and price points, so you have to ask yourself some questions. What type of lifestyle do you have? Are there young children or pets in your house? Are you planning to move in the near future? These questions (along with your budget) will help guide your decision.

Question 4

What’s your advice on carpet color?

Accepted Answer

Go as dark as you can stand to. White carpet is lovely, but it’s extremely hard to keep clean. Typically, a carpet’s color will look lighter when it’s installed than it does at the showroom, so that’s something to keep in mind. Basically, it’s all about finding a balance between having a color you like and having a color that’s practical for everyday living.

Question 5

Do you offer laminate flooring?

Accepted Answer

Yes, but we recommend choosing a rigid core vinyl product instead. Today’s vinyl flooring is comparable to laminate in price, but it offers better durability and looks just as good or better.

Question 6

Do you sell area rugs?

Accepted Answer

We don’t stock area rugs, but we do make them to order. When we stocked area rugs in the past, it always seemed like they weren’t the right size, color or price point. We realized that if we custom-made rugs instead, we could provide exactly what our customers were looking for. We can make area rugs out of any of the carpet materials in our showroom, and they can be very ornate with borders, inlays, and other features.

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