Question 1

Do you employ your own installers or do you use subcontractors?

Accepted Answer

Some installers are our employees and some are subcontractors. People are sometimes wary of working with subcontractors, but we set a very high standard for anyone who performs installations for us. Every subcontractor we work with has been carefully approved by our owner to ensure they’re able to perform high-quality work.<BR>

Question 2

How soon can you start my job?

Accepted Answer

We need a day or two to do the initial estimate, and then it typically takes between three and seven business days to receive the materials. We try to accommodate our customers’ schedules as much as possible—if you’re in a hurry, we can complete the installation in two or three days, depending on the availability of the materials.<BR>

Question 3

Do you sell flooring products in addition to installing them?

Accepted Answer

Yes, we sell a wide variety of flooring products at our San Francisco showroom for people who want to perform their own installations.<BR>

Question 4

When should I schedule a flooring installation in the scope of my remodeling project?

Accepted Answer

You shouldn’t schedule a flooring installation until all the painting, wallpapering and construction is complete. Flooring should be the last element of any remodeling project.<BR>

Question 5

What types of questions will your sales associates ask me when I visit your showroom?

Accepted Answer

In order to get a better idea about the right type of flooring for your specific situation, our sales associates will ask you a variety of questions, including: How is the room used? What’s the activity level of the room? Do you have indoor pets? What are the room’s lighting sources? What types of furnishings do you have? What’s the style of the room? Are you living with this new flooring or are you planning to sell your home? The more you’re willing to share the answers to these questions, the better your flooring selection will be.

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