Question 1

Will you answer the phone when I call?

Accepted Answer

Absolutely. We’re centrally located, so we’re easy to reach, and if we can’t get to the phone, we’ll call you back as soon as possible.<BR>

Question 2

How are your prices?

Accepted Answer

We offer a great value, but we don’t try to be the cheapest company—our customers hire us because we’re educated in the industry, we communicate clearly and we know what it takes to solve their problems.<BR>

Question 3

Can you help me choose the best brands?

Accepted Answer

Yes. We only recommend brands that represent our quality work. There’s no such thing as a perfect manufacturer, and we don’t get any kickbacks from selling a particular brand, but we’ve found that some products work better than others. For water heaters, our first choice is Bradford White. We base that on the fact that we get the least amount of service calls on Bradford White water heaters, and they have a 24/7 technical support line. We also recommend BrassCraft, Fluidmaster and Grohe products.<BR>

Question 4

Should I replace my water heater with a tankless model?

Accepted Answer

There are several good reasons to go tankless, but there are also some disadvantages, so we prefer to educate you about your options and let you make the decision yourself. Tankless water heaters are great, but not every house needs one. If you need a water heater that can keep up with high demand, it’s a good investment, but you’re going to spend three times as much to have it installed.

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