Santa Clara County 
Santa Cruz County

Sikkens

diamond certified

Family Owned

Established in (Year)

Free Estimates~

Live Phone Call Answers

Green Business Practices

Workmanship Guaranteed

"Our reputation is indicative of our exceptional work. We pledge to uphold the standards upon which we were founded: honesty, integrity and quality service. Our customers receive prompt, competent, courteous and professional care, and we guarantee their complete satisfaction."

Koss Collision Center provides auto body repair and paint matching services for Santa Clara and Santa Cruz County drivers. The company uses the repair industry&rsquo;s latest equipment and technology to return post-accident vehicles to their pre-accident states. It&rsquo;s also one of the few local shops to use Sikkens brand paint, which is only available to businesses with qualified technicians and specific equipment.
Owners Don and Bob Koss started Koss Collision Center in 2004. The brothers have decades of combined experience in the auto body industry, and they share a common goal of keeping customers happy through maintaining quality and professionalism in all aspects of their business.
Koss Collision Center stands behind its work with labor warranties that last for as long as customers own their vehicles. Its staff can help customers navigate the insurance claims process, pick up and deliver cars, and assist with rental car arrangements. The Koss brothers say their shop projects a friendly, relaxed atmosphere that puts people at ease during an otherwise stressful time.
Koss Collision Center is also a Certified Bay Area Green Business, which means it has met the Bay Area Green Business Program&rsquo;s high standards for energy and water conservation, waste minimization, and pollution prevention.&nbsp;

Koss Collision Center works on all types of cars at its San Jose facility.

When your vehicle suffers a major collision, you&#8217;ll likely want to take it to a repair shop that&#8217;ll give it all the care it deserves–a shop whose trained technicians will strive to restore it to a state that&#8217;s as close to perfection as possible. Koss Collision Center–a full-service auto repair facility–is just such a place, says co-owner Don Koss.
Known for its excellent service and reliability, the company consistently lives up to its hard-earned reputation for excellence, says Mr. Koss. He and his brother, Bob, do whatever they can to cater to their customers&#8217; needs, including offering the convenience of extended hours and off-site estimating. If transportation is a problem, they can help with that, too. &#8220;We have rental cars brought in through Enterprise and Hertz,&#8221; says Mr. Koss. &#8220;They&#8217;ll come here and pick you up. And we&#8217;re happy to accommodate you ourselves, by giving you a ride home or picking you up when needed.&#8221;
It takes highly-qualified technicians using state-of-the-art equipment to do the complex work of repairing and restoring a vehicle that&#8217;s been involved in a collision. The professionals at Koss Collision Center are trained and certified through I-CAR, an international, nonprofit organization that focuses on providing the highest level of technical training for those in the collision industry. &#8220;It&#8217;s important to have the right equipment with the right training,&#8221; says Mr. Koss. &#8220;We&#8217;re an I-CAR Gold shop, which means our technicians have to be supplied with the right equipment to effectively do their job.&#8221;
A major concern for many customers is matching repair color with a vehicle&#8217;s original color. With its state-of-the-art computerized paint mixing system, expert color matching is an everyday occurrence at Koss Collision Center, says Mr. Ross. &#8220;We assure our customers that when they pick up their car, the paint will match,&#8221; he says. &#8220;We take a great deal of pride in color matching, and we strive to make sure the car you drive away in looks the same as it did before the collision.&#8221;

Q: Do you use quality paint?
A: Absolutely. We use Sikkins, one of the top brands in the business.
Q: Do you do paintless dent repair?
A: Yes.
Q: Do you work with all insurance companies?
A: Yes, and we have a friendly and courteous staff who will assist you in the claims process.
Q: How long does a typical repair take?
A: Each case is different, but we give you a timetable up front and then try to stick to it as best we can. If unforeseen problems should arise, we’ll call you right away. You’ll always be informed of what’s going on with your car.
Q: Do you ever offer discounts or specials?
A: Yes, we run different specials on our website and through our newsletter.
Q: Do you guarantee your work?
A: Yes. All labor is guaranteed for as long as you own your car. Parts are covered by the manufacturer’s warranty.

It’s important to find an auto repair shop that gives you a sense of confidence and trust. “You have to feel comfortable with the shop,” says Don Koss, co-owner of Koss Collision Center. “You have to believe in the people you’re working with and feel confident they’re going to do the job right. If you’re not comfortable with the people or the shop, it’s going to be a difficult time for everyone involved.”
Make sure you use a shop that employs trained and skilled technicians who have access to the best equipment. Some shops work on all makes and models of cars, and some specialize. Ask if they use genuine OEM (original equipment manufacturer) replacement parts, and make sure you authorize all repairs. Remember, you have the right to choose which body shop you want to use, so pick the one that seems best for your particular needs.
It’s always a good idea to talk to other people who’ve done business with the repair shop you’re considering. If you don’t know anyone, don’t be afraid to ask for a list of referrals. Call a few former customers and inquire about what they’ve had done on their cars and whether or not they were satisfied with the service, price and follow-up. Check to see how long the company has been in business. Do they have an established reputation?
In the case of collision repair, it’s essential you choose someone who has experience handling insurance claims. If you want to handle your insurance details yourself, consider the following advice:
• Review and understand your policy. Be aware of your rights and obligations outlined in your insurance contract. 
• Your insurance company must be allowed ample time to assess the damage of your vehicle. 
• You are not required by law to obtain more than one estimate. 
• If an agreement can’t be reached between your insurance company and the repair shop, an independent appraiser may be called in to help resolve the conflict.

Better Business Bureau

Koss Collision Center

I refer them to every one of our customers.Quality and customer service

Quality, they do a good job.They just did a good job and that's about it.

They were super quality.Great customer service

I recommend them to everyone.They are professional and fast, I feel things come back better than before.

Highly skilled and great workmanshipQuality of the work

They actually do body work and that is rare. It is a treat.They are honest and straightforward.

Really efficient and quickThe quality of the work

They have done some of the best body work that I have had done.I received my car back looking better than when I got it on the lot, their attention to details.

I recommend them to everybody.Their quality

The type of work they do, you would absolutely never know anything happened, they are artists. I have a BMW and that was important to me. I wouldn't take my car anywhere else.They are personable and put you at ease. They are good and take care of you. They do what they say they will do.

visa

mastercard

discover

Companies Rated Highest in Quality and Helpful Expertise

Diamond Certified

We declare that Koss Collision Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified status.

Koss Collision Center

Diamond Certified Ratings Dashboard

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

Company Credentials

Company Report Menu

Diamond Certified Video Reports on Koss Collision Center

Diamond Certified Researched Capabilities on Koss Collision Center

Get Directions

Main Services

Additional Services

Company Info

Hours

Closed

Contact

Capabilities Table

Company Name

Managers

Years in Industry

# of Employees

License

Memberships

Founded

Payment Accepted

Key Factors

Select Photos From Koss Collision Center

Koss Collision Center Website and External Feeds

Website

Social Media Links

FAQs
By Koss Collision Center

Koss Collision Center Ratings and Survey Responses

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

Phone Survey Responsesfrom 387 Verified Customers

Diamond Certified Video Reports on Koss Collision Center

Diamond Certified Researched Capabilities on Koss Collision Center

Get Directions

Main Services

Additional Services

Company Info

Hours

Closed

Contact

Capabilities Table

Company Name

Managers

Years in Industry

# of Employees

License

Memberships

Founded

Payment Accepted

Key Factors

Select Photos From Koss Collision Center

Koss Collision Center Website and External Feeds

Website

Social Media Links

FAQs By Koss Collision Center

Koss Collision Center Ratings and Survey Responses

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

Phone Survey Responsesfrom 387 Verified Customers

FAQs
By Koss Collision Center