DIAMOND CERTIFIED EXPERT CONTRIBUTORS

Cambria Hance: Flooring Fanatic

RICHMOND — Cambria Hance developed a passion for the flooring industry as a young woman, thanks to an early introduction. “My mother was a real estate agent, so that was my initial connection to the industry,” she recounts. “I started as a greeter at property showings when I was 15 years old. At 17, I began working in the design center, where I helped new homebuyers choose among different options for flooring. That’s where I really found my passion for the flooring industry. Later, I worked for a stone company and gained a deeper understanding of stone and tile flooring products.” In 2009, Cambria got a job working for The Floor Store, again due to a connection from a maternal family member. “I actually started working here because of my grandmother,” she explains. “She was purchasing flooring from the Dublin location and the salesperson she was working with was the assistant manager, who mentioned they were looking for more salespeople. My grandmother said, ‘My granddaughter is in the flooring industry,’ and through that I ended up interviewing and being hired. I started as a salesperson, moved up to management and eventually became general manager of all nine Bay Area locations.” Today, Cambria says her favorite part of her job is interacting with customers. “I especially enjoy speaking to customers after their jobs are complete and hearing about their experiences—how the salesperson walked them through the process, set proper expectations and met those expectations. We really pride ourselves on our quality of service, so it’s very rewarding when the customers see that and appreciate it.”