Uploaded: 2024-02-12T06:46:38Z
Channel: Diamond Certified Resource

MARTINEZ — Host, Sarah Rutan: If your garage door is not working properly, it might be a spring or sensor issue. So, today we’re in Martinez with Diamond Certified Expert Contributor Scott O’Neill of Madden Door &amp; Sons to learn what to check for if your garage door won’t open or close.
Diamond Certified Expert Contributor, Scott O’Neill: So, we get a lot of calls about garage doors where the garage door won’t open and one way you can check that is if you look up above the garage door where the springs are, you’ll want to see if there is a separation in the springs. Usually a definitive gap on an inch or so indicates that you have a broken spring. If that’s the case, consult a professional and get that garage door repaired by a professional.
But today’s focus is about garage doors that won’t close. Most of the time, it’s a problem with the safety sensors at the bottom of the garage door. Namely, with every garage door opener, you have a pair of infrared safety sensors on either side of the door, typically located between four and six inches off the ground, The safety sensors need to be in alignment at all times and need to be able to see each other, much like a pair of cameras. If they don’t see each other, the door won’t close. Sometimes it may be that the sensors are blocked, there might be a spider web on the sensor itself, it could be that the sensor is just out of alignment.
Here is a case where an infrared sensor is out and you can tell there is spider webs around, the light is blinking, lots of reasons can cause this. Make sure it is clear of spider webs. You can loosen the wing nut an re-align the sensor so that it sees the opposite side sensor across the garage door opening and when the lights on solid, you know you have proper alignment. This light will only be on one sensor so it does not mean that only this sensor is out of alignment. If you have tried this on this side, go to the other and try it there as well until this light comes on solid.
Do not spray a hose inside your garage to clean it out near the sensors or you can damage them. But, remember the key component, you’ll always know it’s a sensor issue when the door does not want to close. Check those first.
Host, Sarah Rutan: To learn more from local, top-rated companies visit us Diamond Certified Expert Reports at experts.diamondcertified.org.

with Scott O'Neill of {BR} Madden Door & Sons, Inc.

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